At CBP, we’re driven by your challenges and rewarded by your success”
WHO WE ARE
CBP is a business process outsourcing (BPO) organisation that specialises in supporting the international and multi-modal freight & logistics industry. Situated in Manila, Philippines & 100% Australian owned, CBP services clients situated in the UK, USA, New Zealand and Australia.
When you engage CBP, nothing will ever be lost in translation. The CBP Management Team possess a combined 122 years of direct international freight, logistics and customs experience.
At CBP we speak your language.
OUR PEOPLE ARE
OUR GREATEST ASSET
OUR GREATEST ASSET
And They’re Your Competitive Advantage
- Recruitment ensuring the right mix of skills and attitude
- Best in Class Training and Immersion
- Onshore training of Subject Matter Experts
- Active Leadership for Employee Development & Engagement
- Inclusive environment fostering collaboration whilst promoting productivity
- Organisational structure providing support to all levels
- Competitive benefits package
WE ARE CLIENT-CENTRIC
Without our clients, there is no CBP. We invest as heavily in you as you do in us.
- Tailored client onboarding and management
- Tailored matrix of proactive and reactive processes
to support customers - Customer-specific processes development
- Monthly operational review
- Business Continuity Plan
- Value Savings for our Clients
- Comprehensive process documentation & reporting
- SOP and KIV Writing
- ISO Documentation
- Process and Work Auditing
- Domain Experts in Logistics Processes
Employee Testimonials
JEDEE
Compliant Business Processing
CBP is a great company that not only looks after the ‘bottom-line’ but also its people. Just like one of the many Army sayings: Mission First, People Always.
ABBY
Compliant Business Processing
CBP is a new and fast growing company. The company’s leaders are venturing to truly incorporate the goals and objectives they have laid out. Employees here are being appreciated and recognized for their dedication and hard work. Moreover, solid benefits and actual opportunities for professional development are being provided. The company’s goal is not only to grow and nurture the business but also to promote and motivate their employees to enhance and see their potentials.
NAVEL
Compliant Business Processing
I came from different companies and yes, I have learned a lot and grown. But why do I still have that feeling of seeking something that will fully satisfy me? Then I have found the answer. A company that made me realized I still have a personal life and that I can still be better and even the best. One that values every little thing you share and do which molds everyone based on their preferred shape of success. And that is… CBP.
MELODY
Compliant Business Processing
CBP has grown quickly. The company is a great place to grow professionally and personally because the leaders work with us to achieve the company’s goals and ideas. Along with the company’s values, CBP allows you to feel that you truly belong. What makes them stand out is that every single employee has a contribution in the company’s success and is well recognized for their hard work and dedication by providing them useful benefits that they deserve. At CBP, I feel challenged to strive harder to be the best version of myself every day.
Client Testimonials
SCOTT THOMPSON
National Operations Manager, 360 Logistics Group Ltd
I have found our dealings with Compliant Business Processing from day one to be easy with their “Nothing is a problem” policy. Their implementation process was extremely professional and well run making confirming our decision to use their services. Everyone of Compliant’s staff is friendly and go out of their way to ensure that we receive the support that we need to service our clients to the highest level, and I highly recommend them.
DAVID PARFITT
CEO, MGL Logistics Pty Ltd
In a competitive industry where we find ourselves striving for new innovative ways, CBP have opened up the opportunity for us work more efficiently within our organisation. The dedication of the CBP team has shown continuous improvements in our data entry processing and their detailed SOP’s have allowed us the flexibility to meet the individual needs of our clients.
DIANNE TZANEROS
National Administration Manager, ACFS Port Logistics
The team at CBP Manila go above and beyond to meet the ever-changing demands of our business. From the Management Team to the Process Specialists, everyone is courteous, professional, and great to work with. CBP Manila provide the dedicated support we need so we can better focus on our customers.
RYAN HOLT
General Manager – Operations, Whale Logistics (Australia) Pty Ltd
We started working with Compliant Business Processing because we had worked with Clint and Bryden in the past and knew that they would be able to carry over their professionalism and strong business practices to their new venture CBP. Our journey with CBP has been great, the management team is very proactive and the reporting they provide helps shape our business decisions and manage the workload of the team. CBP’s offshoring services are second to none and I highly recommend anyone looking at offshoring give them a call.
BEN CAMBRIDGE
Customs Manager, Compliant Customs Pty Ltd
CBP Manila’s work ethic and professionalism has allowed us to reduce costs while allowing more capacity to focus on our customers and the technical side of the business, in-turn giving our professionalism a boost!