MEET OUR TEAM

The Directors

Bryden Halloway
MANAGING DIRECTOR

Bryden has worked in the freight forwarding, customs and logistics industry for 15 years.Prior to establishing Compliant Business Processing, Bryden held a GM role with a multi-national forwarder.In that capacity he instigated, implemented and oversaw the offshoring of a variety of operational, accounting and customer service tasks utilising 3rd parties in Indonesia, China, India and the Philippines and learnt much about the pitfalls and the intricacies of managing an offshoring project from the very beginning. Having a wholesale customs brokerage business exclusively servicing freight forwarders, Bryden realised that it made sense  to  establish Compliant’s own offshore team to assist with data processing activities.   It then became apparent that Compliant’s freight forwarding customers and others in the logistics supply chain would derive value from Compliant’s industry experience and our business infrastructure in the Philippines.  And so Compliant Business Processing was created, servicing freight forwarders, 3PL’s and transport operators with labour alternatives from the Philippines. 

Contact us today to see how our team can change the way you do business.​
+61 408 439 440​  |  bryden@compliantbusinessprocessing.com.au

Clint Latta
DIRECTOR

Clint Latta had over 10 years’ experience in the freight and logistics industry, in addition to several years in senior management roles with the big four accounting firms, prior to founding Compliant Customs – a wholesale customs brokerage in 2009, exclusively servicing freight forwarders in Australia and New Zealand.   

A passionate and energetic leader whose entrepreneurial spirit is a source of inspiration for the Compliant team.   

Contact us today to see how our team can change the way you do business.​
+61 431 482 700​  |  clint@compliantbusinessprocessing.com.au​

Matthew Brown
SALES DIRECTOR

Matt has more than 18 years’ experience within the International logistics, customs and supply chain industry. Matt started his career in 1999, joining a small Customs Brokerage in Sydney, where he developed a keen interest in the world of international trade. Matt continued his career within multinational freight forwarders eventually moving into sales postions with landside service & equipment providers before moving into International Logistics recruitment space in 2008.

Matt went onto to establish his own supply chain focused recruitment agency in 2010, which grew into one of the largest providers of staff to the International Freight and Logistics industry in Australia. Whilst initially resistant to the Outsourced BPO service model, Matt sold his recruitment agency in early 2018 and joined CBP after reflecting on the pain points that many clients of his had identified over the years and realising that a strong BPO partner could contribute significantly in eliminating those pain points, and in doing so provide substantial savings and increased capabilities to industry members across the globe. 

+61 407 280 155

Contact us today to see how our team can change the way you do business.​
+61 407 280 155​  |  matthew@compliantbusinessprocessing.com.au

The Management

Donabel Arnesto

SITE HEAD

Dona possesses 12 years of management experience in the Freight Forwarding and Logistics Industry. Dona ensures CBP runs efficiently and smoothly for our clients, from operations to support functional groupings within a BPO environment, and is instrumental in providing system standardization and leadership to the entire CBP Manila team. Dona is very much at home creating operational centers of excellence.
Dona also served as the Head of Service Delivery for Airfreight and Ocean freight at the DHL Global Service Center for their Freight Forwarding division, where she was responsible in providing overall leadership, management and responsibility of business systems, processes and performance results.
Dona also holds a Bachelor Degree in Customs Administration.

Ricco Ditchella

FINANCE HEAD

Ricco is a seasoned finance leader with 21 years of solid professional experience (10 years in senior management roles) in corporate finance for multinational companies and assurance and business advisory services.  His core competencies include strategic planning, finance control, performance reporting,  assurance & risk management, taxation, credit & collection management, regulatory compliance and stakeholders management.  He also has experience in change management, office administration, project management & finance transformation. Many of Ricco’s professional years have been within a global shared services environment.

Prior to joining  CBP, Ricco was the Financial Controlling Manager of Orica Group, an Australian multinational company engaged in manufacturing and sale of industrial explosives and also functioning as the concurrent Director and Treasurer of the local company. He  also worked for many years as Finance and Administration Manager at Wurth Group, a German multinational in automotive after sales industry.  Ricco started his career in 1998 with SGV & Company, a member firm of Ernst & Young Global.

Alvin Suapengco

OPERATIONS MANAGER

Alvin comes with more than 14 years of experience in the BPO industry with the last 10 years in operations management.

Prior to joining CBP , Alvin was the Airfreight Manager for DHL handling multiple workstreams within the airfreight division from different countries. He spent the majority of his professional career with Maersk Line where his knowledge of various functions in shipping and logistics, project management, automation, business intelligence, process improvement and lean six sigma has been refined.

As the Operations Manager of CBP, he is responsible for all the client accounts in the Manila office and ensures each team meet and exceed their targets.

Sunshine Saquing

HUMAN RESOURCE MANAGER

Sunshine Gray San Juan-Saquing has more than 11 years of work experience in human resource management.  She has experience working with food, retail, real estate, research and engineering industries.

Shine now spearheads CBP’s Human Resources department in designing, planning and implementing different HR focused organisational programs and policies.  Shine is the point of contact in talent acquisition, compensation, benefits, employee management & development as well as government compliance.

Shine holds a Bachelor’s degree in Psychology from the Polytechnic University of the Philippines.

Ronn Ivan Santos

IT MANAGER

Ronn Ivan has more than 12 years of work experience in Information Technology and systems management. He started his career as an IT Support Specialist in DHL Global Forwarding in 2007 and then he was assigned to support the DHL Exel Supply Chain. Prior to working with CBP, he was an ICT Manager at Delsan Office Systems Corp. As the IT Manager of CBP, he is responsible for the smooth running and effective operation of all computer systems, related applications, hardware and software that is used within the organisation within limits of requirements, specifications, costs and timelines. He develops innovative network troubleshooting methods that reduce downtime and lower repair costs. He is also responsible for regular server and database backup, coordination with internet service providers and IT equipment suppliers, biometrics administration, etc.

Ronn Ivan has a Bachelor of Science degree in Computer Science from Informatics Computer College, Caloocan City.

John Christian Ayson

FINANCE MANAGER

John Christian N. Ayson is a Certified Public Accountant with 6 years of experience in auditing, tax and accounting consultancy, business process migration, integration and innovation, process improvements, fund efficiency and data management workflow enhancements.

Previously, John was part of the migration team in business process outsourcing of a Malaysian property manager and holding company.  His competencies in cost efficiency, profit maximization and liquidity management assist CBP in streamlining financial requirements and ensuring clients enjoy a smooth on-boarding into the accounts team . He is also currently a consultant of a private accounting firm in Cavite.

John studied a Bachelor of Science in Accountancy in Imus Institute and graduated with Honors. He was the President of College Honor Society in 2010. John has also been a presenter on the topic of Hedging Instruments in Eastern Visayas State University.

Jenice Zaira Inocentes

MARKETING MANAGER

Jenice has more than 9 years of work experience in Multimedia Marketing & Art Direction in Television Network & BPO industry combined. In 2014, she was a Marketing Communications Manager at WCP Supplies Asia Pacific Corp, an Australian back office in Manila of United Office Choice Pty Ltd and acted as the overall in charge for the marketing strategies and executions for the main company in Australia. In 2010, she joined GMA Network Inc. as their Senior Visualizer. During her stay, she was responsible for creating designs and art direction for various marketing collateral such billboards, banners, posters, and storyboards for TV plugs intended for different TV programs, special events and movies. She started her career at MicroSourcing as their Web Graphic Artist. She has a passion in photography, arts and events management

As a Marketing Manager in CBP, Jenice is mainly responsible for the company’s branding and marketing. She manages the CBP website and social media platforms and produces creative layouts for our marketing collateral. Jenice graduated Cum Laude from the University of Santo Tomas with a Bachelor’s Degree in Fine Arts and Design major in Advertising.

Dane Vi Recamadas-Saldana

IMPLEMENTATION MANAGER

Dane has more than 10 years work experience in the BPO industry sector focused on freight forwarding & logistics services. On her commencement with CBP, Dane quickly rose from a Team Leader position to Implementation Manager as she has proven capable at handling new accounts. Dane has a unique skill in developing personal rapport with CBP clientele, leading to successful outcomes by identifying areas for growth, developing solutions and taking ownership by assisting our clients in executing their processes.

Previously Dane was part of the Freight Process Outsourcing (FPO) Planning team of Direct Data Capture where she was responsible in implementing new accounts, creating staffing plans, handling escalations and coordinating with different departments to ensure a smooth transition to operations. Her main task with CBP is to manage cross departmental project teams to ensure operational readiness of service launches. Dane is likewise responsible for designing metrics and status reports to report progress against project objectives and milestones and also the evaluation and development of training material.
Dane is an LLB (Bachelor of Law) graduate. She took up her pre-law at the University of the Philippines Visayas Tacloban College.