Bryden has worked in the freight forwarding, customs and logistics industry for 18 years. Prior to establishing Compliant Business Processing, Bryden held a GM role with a multi-national forwarder. In that capacity he instigated, implemented and oversaw the offshoring of a variety of operational, accounting and customer service tasks utilising 3rd parties in Indonesia, China, India and the Philippines and learnt much about the pitfalls and the intricacies of managing an offshoring project from the very beginning. Having a wholesale customs brokerage business exclusively servicing freight forwarders, Bryden realised that it made sense to establish Compliant’s own offshore team to assist with data processing activities. It then became apparent that Compliant’s freight forwarding customers and others in the logistics supply chain would derive value from Compliant’s industry experience and our business infrastructure in the Philippines. And so Compliant Business Processing was created, servicing freight forwarders, 3PL’s and transport operators with labour alternatives from the Philippines.
Matt has more than 21 years’ experience within the International logistics, customs and supply chain industry. Matt started his career in 1999, joining a small Customs Brokerage in Sydney, where he developed a keen interest in the world of international trade. Matt continued his career within multinational freight forwarders eventually moving into sales positions with landside service & equipment providers before moving into International Logistics recruitment space in 2008.
Matt went onto to establish his own supply chain focused recruitment agency in 2010, which grew into one of the largest providers of staff to the International Freight and Logistics industry in Australia. Whilst initially resistant to the Outsourced BPO service model, Matt sold his recruitment agency in early 2018 and joined CBP after reflecting on the pain points that many clients of his had identified over the years and realising that a strong BPO partner could contribute significantly in eliminating those pain points, and in doing so provide substantial savings and increased capabilities to industry members across the globe.
The Management Team
Dona possesses 15 years of management experience in the Freight Forwarding and Logistics Industry. Dona ensures CBP runs efficiently and smoothly for our clients, from operations to support functional groupings within a BPO environment, and is instrumental in providing system standardization and leadership to the entire CBP Manila team. Dona is very much at home creating operational centers of excellence.
Dona also served as the Head of Service Delivery for Airfreight and Ocean freight at the DHL Global Service Center for their Freight Forwarding division, where she was responsible in providing overall leadership, management and responsibility of business systems, processes and performance results.
Dona also holds a Bachelor Degree in Customs Administration.
Alvin comes with more than 17 years of experience in the BPO industry with the last 13 years in operations management.
Prior to joining CBP , Alvin was the Airfreight Manager for DHL handling multiple workstreams within the airfreight division from different countries. He spent the majority of his professional career with Maersk Line where his knowledge of various functions in shipping and logistics, project management, automation, business intelligence, process improvement and lean six sigma has been refined.
As the Operations Manager of CBP, he is responsible for all the client accounts in the Manila office and ensures each team meet and exceed their targets.
Ronn Ivan Santos
Ronn Ivan has more than 15 years of work experience in Information Technology and systems management. He started his career as an IT Support Specialist in DHL Global Forwarding in 2007 and then he was assigned to support the DHL Exel Supply Chain. Prior to working with CBP, he was an ICT Manager at Delsan Office Systems Corp.
As the IT Manager of CBP, he is responsible for the smooth running and effective operation of all computer systems, related applications, hardware and software that is used within the organisation within limits of requirements, specifications, costs and timelines. He develops innovative network troubleshooting methods that reduce downtime and lower repair costs. He is also responsible for regular server and database backup, coordination with internet service providers and IT equipment suppliers, biometrics administration, etc.
Ronn Ivan has a Bachelor of Science degree in Computer Science from Informatics Computer College, Caloocan City.
Dane Vi Recamadas-Saldana
Dane has more than 13 years work experience in the BPO industry sector focused on freight forwarding & logistics services. On her commencement with CBP, Dane quickly rose from a Team Leader position to Implementation Manager as she has proven capable at handling new accounts. Dane has a unique skill in developing personal rapport with CBP clientele, leading to successful outcomes by identifying areas for growth, developing solutions and taking ownership by assisting our clients in executing their processes.
Previously, Dane was part of the Freight Process Outsourcing (FPO) Planning team of Direct Data Capture where she was responsible in implementing new accounts, creating staffing plans, handling escalations and coordinating with different departments to ensure a smooth transition to operations. Her main task with CBP is to manage cross departmental project teams to ensure operational readiness of service launches. Dane is likewise responsible for designing metrics and status reports to report progress against project objectives and milestones and also the evaluation and development of training material.
Dane is an LLB (Bachelor of Law) graduate. She took up her pre-law at the University of the Philippines Visayas Tacloban College.
Johanna is a tech-savvy and strategic communications overseer possessing more than six (6) years of digital marketing experience. Her areas of expertise include content development, social media management, graphic design, brand development, and product management.
Before joining CBP, Johanna held multiple brand and marketing positions from her previous employers. During her tenure with these companies, Johanna was able to hone her skills which eventually led to her being adept in providing strategic and tactical analysis with a blend of critical thinking and creativity in developing marketing campaigns.
As CBP’s Marketing Manager, she is responsible for the following marketing activities: graphics creation, social media management, copywriting and content management, website management, analytics, and online advertising.
A proud graduate of Far Eastern University, Johanna received her B.A. degree in Mass Communication with a Magna Cum Laude honor.